Handling more than one casino profile can get complicated fast https://slotsdjkasino.no/login/. At Slotsdj Casino, players occasionally create a second account after forgetting a password, using a different email, or switching devices. This guide walks you through how to consolidate accounts without risk, what verification you must provide, and how login functions once everything is unified.
Common Questions
Is it possible to merge accounts when using different currencies?
Yes, we are able to merge accounts even if they hold different currencies. Throughout the procedure, our team will convert the balance of the secondary account into the currency of the primary account applying the current exchange rate. You will notice the converted amount added to your main balance. All bonus funds tied to a specific currency are converted under the same terms, and wagering requirements will be recalculated accordingly.
Will the bonus wagering progress be merged?
When we combine accounts, active bonus wagering progress is not just added together. Rather, we examine each bonus separately. If you hold an ongoing bonus on the account you wish to keep, it remains unchanged. Bonuses on the secondary account are either forfeited or, if qualified, transferred and their wagering requirements reset. Our support team will clarify the exact outcome depending on your specific bonuses prior to completing the merge.
How long does the merge take?
The majority of merge requests are finished within 24 to 48 hours after we receive all required documents. The timeline depends on how quickly you provide the verification files and whether any additional checks are needed. During busy periods, such as weekends or holidays, it might take slightly longer. We always aim to process your request as quickly as possible and notify you via email.
What happens if I don’t remember the email of my old account?
If you’ve forgotten the email address associated with your duplicate account, get in touch with support with as much information as possible. Give your full name, date of birth, and any usernames you remember. Our security team can search for profiles matching your identity and aid you in restoring access. You might have to complete additional verification steps to prove ownership before we move forward with the merge.
Is there a charge for merging accounts?
No, Slotsdj Casino does not apply any fee for merging accounts. The service is completely free. We carry out these merges to help players keep a single, secure profile. There are no hidden costs, and your balances are transferred without deductions. If you experience any request for payment related to an account merge, please report it to our support team immediately, as it could be a phishing attempt.
Do I get to keep my VIP level after the merge?
Your VIP status is linked to your overall activity and loyalty points. When we merge accounts, we consolidate the loyalty points and review your total gameplay history. In most cases, your VIP level will be calculated from the combined activity, which can sometimes even result in a higher tier. Our team will determine your final VIP status after the merge and ensure you get all benefits you are eligible for.
What happens to my withdrawal limits?
Following the merger, your payout limits will adhere to the rules of the primary account. If the secondary account had a larger limit, that does not automatically carry over. However, our support team can assess your account history and modify limits if your total activity qualifies for a higher level. We consistently aim to grant equitable limits that correspond to your confirmed status and betting pattern.
Before Beginning: Eligibility and Safety Verifications
Before starting a merge, we must verify that both accounts are owned by one individual. We never combine profiles that display mismatched legal names, birth dates, or payment ownership. This safeguards every account holder from fraud and accidental data loss. Kindly have your registered email addresses, username details, and a valid identification document prepared when contacting support.
Necessary Paperwork and Verification
We might request a colour copy of a passport, national ID card, or driving licence. The document needs to be valid and clearly show your full legal name and birth date. In case your address changed, we could also require a recent utility bill or banking statement. These verifications comply with our standard verification rules and are handled through a secure upload channel.
Proof of Identity and Address Verification
Our staff will check the name and address on your ID with the details registered in the two accounts. If they match, we proceed to the next step. If the address differs between accounts, we request a proof of address document dated within the last three months. This guarantees that the merge does not accidentally link profiles belonging to other people. We never merge accounts that display mismatched legal names or dates of birth.
Reaching Customer Support and Starting the Merge Request
To initiate the merge, get in touch with our customer support team via live chat or email. Give both usernames, the email addresses linked to each account, and indicate which profile you want to keep as the primary one. Our agents will confirm your identity and confirm that both accounts are eligible. The entire process typically takes between 24 and 48 hours, subject to document review times. We will inform you once the merge is complete.
After the merge, you will sign in using the credentials of the primary account you chose. The second account will be closed permanently, and every balance, bonus funds, and reward points will be transferred. Your transaction records from the closed account will be archived but not accessible anymore for play. This maintains your gaming experience organized and protected.
The Purpose You Might Need to Consolidate Accounts
Duplicate accounts usually occur by accident, not by intent. A player registers with a work email on a goal.com desktop, then later registers with a private Gmail address on a mobile. Others use the Facebook login option and later attempt to create a manual account with the same email. Misplacing a username and starting fresh instead of resetting the password is another common route. These situations are simple to fix, and our support team can help you consolidate them into one verified identity.
Common Scenarios That Result in Duplicate Accounts
A lot of Norwegian players end up with two profiles without noticing it. You might create an account with your work email on a desktop, then later sign up with a private Gmail address on your mobile. Some people use the Facebook login option and later try to create a manual account with the same email. Losing a username and creating a new account instead of changing the password is also frequent. These situations are straightforward to resolve, and our support team can help you combine them into one verified identity.
The Manner Merging Secures Your Balance and Bonuses
Maintaining a single account makes sure that all deposits, withdrawals, and bonus wagering are tracked correctly. If you have two active profiles, you might inadvertently violate bonus terms by taking a welcome offer twice, which can result in account restrictions. Merging unifies your real money balance, bonus funds, free spins, and loyalty points into one place. It also stops confusion about which account carries your cashback or tournament entries, giving you a clear overview of your gaming activity.